General Terms and Conditions of Sale
1. COMPANY DATA
ECOSUL TURISMO ECOLÓGICO E RURAL LTDA (here and n after simply referred to as “ECOSUL TURISMO”): Limited Liability Company with Share Capital of BRL 30,000.00.
Fazenda Santa Luzia – Km. 14 Estrada Santa Luzia - Una – 45865000 SANTA LUZIA
Registered with the Commercial Registry of the State of Bahia: NIRE/CNPJ: 29 2 0467397-1 / 35.352.346/0001-33.
Telephone: +55 (73) 9 9977-6437
Email: contato@ecosulturismo.com
2. PURPOSE AND SCOPE OF APPLICATION
The online purchase and the carrying out of the activities of ECOSUL TURISMO, as well as any services eventually associated therewith, are subject to these General Terms and Conditions of Sale, which prevail over any document issued by ECOSUL TURISMO, especially brochures, advertisements and/or other documents. Any and all online service requests shall automatically result, as a matter of right, in the CLIENT’S unconditional adherence to these General Terms and Conditions of Sale without any reservations.
For the purposes of these General Terms and Conditions of Sale, the following definitions apply:
Client
Whoever receives from ECOSUL TURISMO, for consideration, commercial supplies or services. Any person included in the reservation shall be considered a client even if payment for his/her participation has not been made directly by such person.
Charter
Commercial activity of rental of sport and/or recreational vessels, carried out exclusively for recreation or for the practice of sports by the CLIENT.
Ecosul Turismo carries out charter operations with a crew composed of a vessel pilot and optionally a guide. In the absence of a guide, the pilot shall automatically be responsible for fulfilling the missions of the guide.
All rules governing the commercial charter activity are available in NORMAN 211/DPC issued by the Brazilian Navy.
Charter Privatized
Charter marketed in shared form, in which the CLIENT opts for the purchase of the totality of the available seats of the vessel. Route, date, schedule, duration and operational conditions remain unchanged, except for express adjustment otherwise agreed with ECOSUL TURISMO.
Private Charter
Charter which, by its own nature, is contracted from the outset for the exclusive use of the CLIENT and his/her group. Route, date, schedule, duration and operational conditions are specifically defined at the time of reservation.
Guide
Natural person qualified as a visitor conductor, contracted by the authorized entity to receive and guide visitors during the services, providing educational information regarding conscious conduct of visitation in natural environments, as well as raising awareness about the importance of conservation of the sighted species.
Vessel Pilot
Person contracted by ECOSUL TURISMO, duly licensed to operate the vessel during charter activities (rental of vessel for recreational and/or sporting purposes).
Reservation
A reservation is defined as a single charter request with defined date, time, duration, route and location for one or a group of CLIENTS. The reservation shall be concluded and valid only after full payment of the total amount.
Navigation Area
In-shore Navigation 1 : that carried out in sheltered waters, such as lakes, lagoons, bays, rivers and canals, where waves of significant height that present difficulties to vessel traffic are normally not verified. Under the jurisdiction of the Ilhéus Harbor Master Office, Area 1 is defined as: I) at the Port of Ilhéus, the limit corresponding to the imaginary line connecting the points: Barra de Itaípe to the tip of the breakwater of the Port of Ilhéus, and the imaginary line at the mouth of the Cachoeira River; II) in Itacaré – the limit corresponding to the imaginary line demarcating the mouth of the Rio de Contas; III) in Canavieiras – the northern limit corresponding to the imaginary line demarcating the mouth of the Rio Cipó and the southern limit corresponding to the imaginary line demarcating Barra de Canavieiras; IV) in Comandatuba – the northern limit corresponding to the imaginary line demarcating the extreme point of Comandatuba Island and the southern limit corresponding to the imaginary line demarcating the mouth of Barra do Poxim; V) Camamu Bay – the limit corresponding to the imaginary line connecting Ponta Apaga-Fogo to Ponta Mutá.
In-shore Navigation 2 : that carried out in partially sheltered waters, where waves of significant height and/or adverse combinations of environmental agents such as wind, current or tide may occasionally be observed, making vessel traffic difficult. Under the jurisdiction of the Ilhéus Harbor Master Office, Area 2 is defined as the maritime area limited by the four nautical mile offshore line from the coast, between the municipalities of Ituberá and Canavieiras.
Coastal Off-shore Navigation : that carried out between national and foreign ports within the limit of visibility of the coast, not exceeding 20 nautical miles.
Ocean Off-shore Navigation : Also defined as unrestricted (UR), that is, carried out between national and foreign ports outside the limits of visibility of the coast and without other established limits.
3. DEVELOPMENT OF NAUTICAL ECOTOURISM CHARTERS
The nautical ecotourism charters of ECOSUL TURISMO are activities carried out in natural environments and are subject to environmental, meteorological and biological variables, as well as to the rules applicable to maritime, coastal, estuarine, river or lake navigation.
The safety of passengers, crew, vessel and fauna constitutes an absolute priority. Due to the nature of the activity, ECOSUL TURISMO does not guarantee the sighting of animal species or specific behaviors, and no compensation, refund or indemnification shall be due in the absence of sightings.
3.1. Rights and Obligations of ECOSUL TURISMO
ECOSUL TURISMO undertakes to provide the appropriate technical, human and operational means necessary for the execution of the charters, in accordance with the conditions of the validated request.
It is incumbent upon ECOSUL TURISMO, through its biologist guides, to guide the CLIENTS before and during the activity, providing educational information regarding responsible conduct in natural environments, characteristics of the visited environment, biological and behavioral aspects of the observed species, as well as safety and observation procedures.
ECOSUL TURISMO reserves the right to modify, postpone, interrupt or cancel the charter, in whole or in part, before or after its commencement, whenever such measure is necessary for safety, meteorological or maritime reasons, technical or operational reasons, force majeure, or by determination of competent authorities.
Such decisions are taken based on technical criteria and do not constitute failure in the provision of services, and may occur without prior notice.
3.2. Rights and Obligations of the CLIENTS
CLIENTS are invited to obtain prior information from ECOSUL TURISMO regarding accessibility conditions, health limitations, weather conditions, as well as any other relevant elements for the safe and proper execution of the charter.
The CLIENT undertakes to complete a pre-check-in form prior to boarding, accepting all rules and procedures specified by the service operator. Safety is a priority for all.
The CLIENT undertakes to present himself/herself at the boarding location at the time scheduled at the moment of reservation, to strictly comply with all safety instructions provided by the team and to maintain conduct compatible with the ecotourism activity.
ECOSUL TURISMO reserves the right to refuse boarding or to interrupt the participation of any CLIENT whose behavior represents a risk, disrupts the proper conduct of the activity or is incompatible with safety, including, but not limited to, a state of intoxication.
The CLIENT shall comply with the determinations and safety instructions given by the visitor conductor and, if applicable, by the boat crew, and is required to safeguard his/her own safety, the safety of persons under his/her responsibility (minors or dependents), and his/her personal belongings.
3.3. Conditions of Access and Boarding
Boarding is subject to the following mandatory conditions:
For children, the minimum required weight is 25 kg for coastal off-shore navigation and 10 kg for in-shore navigation 1 and in-shore navigation 2.
Minors under 18 years of age may only participate when accompanied by a legal guardian of legal age. Adolescents aged 12 to 18 may participate when accompanied by at least one responsible adult. Children under 12 years of age may participate at a maximum ratio of one child under 12 per responsible adult, and the number of children under 12 may not exceed the number of adults on board.
The use of a life jacket is mandatory during the entire time on board, except under temporary and formal authorization by the crew.
The maximum number of passengers is limited to the regulatory capacity of the vessel.
Access conditions and minimum weight are always informed through the official channels of ECOSUL TURISMO (website, catalog or direct service).
3.4. Operational Organization of the Charter
The boarding location shall be informed to the CLIENT no later than 12 (twelve) hours prior to the start of the charter.
A maximum tolerance of 30 (thirty) minutes of delay shall be granted to allow the CLIENT to board after the scheduled start time of the activity.
In case of delay exceeding 15 (fifteen) minutes after the initially established time, ECOSUL TURISMO may, at its discretion and without prejudice to the operational schedule for other CLIENTS, attempt to contact the CLIENT that is late through the channels provided in the reservation.
If the CLIENT does not respond to contact attempts and the delay exceeds 30 (thirty) minutes from the scheduled time, his/her absence shall be considered a no-show, characterizing cancellation at the initiative of the CLIENT, and the cancellation conditions set forth in these General Terms and Conditions of Sale shall apply in full.
The departure of the vessel may not be postponed beyond the tolerance period due to operational obligations and respect for other clients, in the case of shared charter.
3.5. Weather Conditions and Maritime Safety
The execution of the charter is subject to satisfactory weather and maritime conditions, as assessed exclusively by the vessel commander, the technical team and, when applicable, the port authorities.
ECOSUL TURISMO may cancel or interrupt the tour at any time, including after its commencement, if it understands that continuation of the activity may compromise safety. In such cases, the service shall be considered as initiated and operationally mobilized, and no refund shall be due.
3.6. Specific Rules for Cetacean Observation and Visitation of Conservation Units
Cetacean observation and observation of other marine species shall be carried out in strict compliance with Federal Law No. 7,643/1987; Ordinance No. 117/1996, as amended by Ordinance No. 24/2002, and internationally recognized best practices for responsible wildlife observation.
Charters carried out within the Municipal Marine Park of Ilhéus, shall be conducted in strict compliance with Municipal Decree No. 37 of June 6, 2011, which regulates Municipal Law No. 3,212 of January 30, 2006.
4. THE RESERVATION PROCESS
The reservation process begins with the submission of a request by the CLIENT, which constitutes a mere reservation request. The reservation shall only be considered valid and binding after confirmation of full payment of the amount due, at which time the parties shall become fully subject to the provisions of these General Terms and Conditions of Sale, including the obligation of ECOSUL TURISMO to initiate the operational procedures necessary for the execution of the contracted charter.
The request constitutes a mere reservation request and does not, by itself, guarantee availability of the requested date, vessel or service.
At the time of submitting the request, the CLIENT shall provide, correctly and completely, the following data: full name, telephone number, email address, residential address and CPF (Brazilian Individual Taxpayer Registry number). Such information is indispensable for the purposes of reservation confirmation, operational communication, possible cancellation, issuance of tax documents and any other needs directly related to the provision of services by ECOSUL TURISMO.
After the performance of the service, ECOSUL TURISMO may use the data provided by the CLIENT for the sending of institutional, informational or commercial offer communications, always in strict compliance with the applicable personal data protection legislation, pursuant to Clause 11 of these General Terms and Conditions of Sale.
Until effective validation of the reservation through full payment, ECOSUL TURISMO assumes no obligation to maintain availability of the requested date, vessel or service, which may be freely offered to third parties.
For priority purposes in the event of conflicting requests, the date and time of payment confirmation shall constitute the exclusive criterion for determining the order of validation of reservations.
4.1 Requests Made More Than 24 Hours in Advance
Shared charters are managed in an automated manner through the website, with monitoring of the request, payment and validation of the reservation, subject to availability.
Private charters may be requested through the website and are subject to operational analysis by Ecosul Turismo prior to payment. ECOSUL TURISMO shall use the communication channels provided at the time of the request to contact the CLIENT for the payment stage and reservation validation.
4.2 Requests Made Less Than 24 Hours in Advance
Such requests may only be accepted upon prior and express authorization from ECOSUL TURISMO, at its sole discretion, considering, among others, the following operational factors:
- the existence of available seats in a previously scheduled shared charter; or
- the possibility of carrying out a private charter, when weather conditions are favorable and there is immediate availability of a vessel and crew compatible with the requested time.
5. SALE PRICE AND PAYMENT METHODS
Prices are indicated in Brazilian reais, with all taxes and fees included, and are fixed based on the tariff conditions in effect on the date of the request.
Payment facilities such as installment plans, with or without interest, may vary according to internal policies or rules established by the payment services associated with ECOSUL TURISMO.
Prices may be revised without prior notice, notably in the event of creation of any new tax or new charge and/or any change in current taxes or charges, which shall automatically result in price adjustments. It is the CLIENT’S responsibility to verify, before definitive validation of the request, whether the price is acceptable. No subsequent contestation regarding the price shall be considered.
Prices and installment conditions are available upon simple request by the CLIENT or by visiting the website www.ecosulturismo.com.
5.1 Purchases Made Through the Website
Payment is processed through the Wix Payment system, Mercado Pago or PayPal. Once full payment is confirmed, the CLIENT shall receive confirmation electronically.
5.2 Purchases Made Through Direct Service
When the request and reservation are made through direct service, payment shall preferably occur via direct PIX transfer, but a payment link through the Wix Payment system, Mercado Pago or PayPal may be requested.
6. DISCOUNTS AND DONATIONS TO THIRD PARTIES
ECOSUL TURISMO has the right to offer charters at different prices, with varying quantities of available seats.
Any discounts offered by ECOSUL TURISMO to CLIENTS apply only to specific products or services as determined by ECOSUL TURISMO. Discounts are not cumulative, meaning that only one discount may be used per transaction.
In addition, ECOSUL TURISMO reserves the right to make donations to third parties, as established in agreements or internal policies. Such donations are independent of discounts and may not be combined or accumulated with any discount offered to CLIENTS.
Any attempt to use multiple discounts in a single transaction shall result in the application of only the most advantageous benefit for the CLIENT.
7. CANCELLATION / MODIFICATION
7.1 Cancellation by Ecosul Turismo
ECOSUL TURISMO reserves the right to cancel or modify the date, time, route or manner of execution of the charters whenever technical, operational, meteorological, safety reasons, force majeure or determinations of competent authorities so require and, more generally, in the event of any occurrence capable of endangering the safety of persons and property.
Such modifications or cancellations may occur at any time prior to the commencement of the charter or during the charter, with the purpose of preserving the safety of passengers, crew and vessel, as well as the quality of the service provided.
In the event of cancellation of a charter by ECOSUL TURISMO prior to boarding, the CLIENT shall be offered the option of: a) full refund of the amount already paid, excluding fees charged by third parties; or b) rescheduling to another date or charter, subject to availability by ECOSUL TURISMO.
In the event of cancellation or modification of a charter by ECOSUL TURISMO after boarding, there shall be no right to full or partial refund when such decision is necessary for safety reasons, including, but not limited to: sudden changes in weather or maritime conditions, risks to the physical integrity of passengers or crew, unforeseeable technical failures, guidance from competent authorities or any situation which, at the technical discretion of the commander and responsible team, may compromise operational safety. In such cases, the service shall be deemed to have been initiated and mobilized, and the decision to cancel or interrupt shall have been adopted for collective safety, not constituting failure in service provision.
7.2 Cancellation and/or Modification by the CLIENT
The CLIENT may request cancellation or modification of the date, time or contracted charter, subject to the conditions below, applicable exclusively to cancellation/modification requests formalized prior to the commencement of the charter.
Free cancellation/modification: when requested at least 24 (twenty-four) hours prior to the scheduled start time of the charter, guaranteeing the CLIENT a full refund of the amounts paid, excluding fees charged by third parties, or alternatively, rescheduling of the service, subject to availability.
50% (fifty percent) refund: for cancellations requested on the day prior to the charter and less than 24 (twenty-four) hours before the scheduled start time of the tour. Modification of reservation is not possible within this timeframe.
No refund: for cancellations requested on the same day of the charter, regardless of the time, considering the full mobilization of operational, logistical and human resources necessary for execution of the service. Modification of reservation is not possible within this timeframe.
Requests for cancellation or modification must be made in writing through the official channels of ECOSUL TURISMO and shall only be considered valid after confirmation of receipt by the company.
7.3 Specific Case of Minimum Number for Shared Charters
Shared charters are subject to a minimum of 4 (four) CLIENTS for their execution, due to incompressible operational costs related to the vessel, crew and fuel.
In the event that a shared charter is canceled by ECOSUL TURISMO due to failure to reach the minimum number of participants, the CLIENT shall be informed as far in advance as possible and shall be entitled, at his/her choice, to one of the following alternatives:
- privatization of the charter upon payment of the amount corresponding to all seats of the vessel;
- rescheduling of the tour to another date, subject to availability;
- full refund of the amounts already paid, excluding fees charged by third parties.
8. LIABILITY
It is the responsibility of the CLIENT to choose appropriate clothing, carry-on luggage and other personal items to be taken on board the vessel. ECOSUL TURISMO disclaims any responsibility in the event of theft or damage to personal belongings.
It is the responsibility of the CLIENT to comply with the safety determinations and instructions provided by ECOSUL TURISMO and to safeguard his/her own safety and that of persons under his/her responsibility (minors or dependents). Failure to comply shall result in the CLIENT accepting responsibility for injuries arising from his/her conduct.
ECOSUL TURISMO reserves the right to charge the CLIENT for any and all material damage caused to the vessel and its equipment by the CLIENT or, more generally, by any person for whom he/she is responsible (minor in his/her company, member of his/her group, etc.).
ECOSUL TURISMO disclaims any responsibility in the event of non-compliance by the CLIENT with these General Terms and Conditions of Sale and with general and specific police regulations arising from such non-compliance.
ECOSUL TURISMO shall not be held liable in the online sales process; its liability may in no case be invoked for damage resulting from the use of the Internet network, such as data loss, intrusion, virus, service interruption or other issues beyond its competence.
9. CLAIMS
Commercial complaints or those relating to the quality of tourist activities must be addressed by registered letter with acknowledgment of receipt to ECOSUL TURISMO ECOLÓGICO E RURAL LTDA, Fazenda Santa Luzia – Km. 14 Estrada Santa Luzia - Una; 45 865-000 SANTA LUZIA, no later than 10 days from the date of the service provided. To expedite processing of the complaint, an email may also be sent. In any case, email shall not replace the registered letter with acknowledgment of receipt.
Complaints shall only be accepted if the difficulties to which they refer were indicated on site in order to allow them to be remedied and to limit the prejudice that the CLIENT might invoke.
The absence of wildlife sightings does not constitute service failure, provided that the charter has been carried out as offered and with adequate means.
10. PASSENGER INSURANCE
ECOSUL TURISMO provides personal accident insurance for passengers during charters carried out on board the vessel Pedra Lisa II, contracted with MBM Seguradora S.A.; CNPJ: 87.883.807/0001-06, through the broker JSK CONSULTORIA E CORRETORA DE SEGUROS LTDA. This insurance provides coverage for Accidental Death, Total/Partial Disability by Accident and Medical, Hospital and Dental Expenses.
It is important to emphasize that insurance coverage applies after application of public benefits, including but not limited to SUS (Brazilian Unified Health System), Fire Department, SAMU (Mobile Emergency Care Service), and the CLIENT’S personal health plans. The personal accident insurance provided by ECOSUL TURISMO contains specific limitations and exclusions. Therefore, ECOSUL TURISMO shall not be held liable for claims related to the effectiveness, coverage or limitations of the insurance provided.
The responsibility of ECOSUL TURISMO is limited to contracting the insurance and disclosing relevant information to passengers. Any issue or dispute related to insurance coverage, including claims, must be handled directly with MBM Seguradora S.A.
Furthermore, ECOSUL TURISMO shall not be held liable for events or circumstances beyond its direct control that may affect the effectiveness or availability of the insurance during the trip. This includes, but is not limited to, coverage exclusions, changes in insurer policies and events beyond the reasonable control of ECOSUL TURISMO.
Passengers are advised to carefully review the insurance terms and conditions before participating in the tourist activities. If they wish to obtain detailed insurance documentation, such as the policy or certificate, they must request it prior to the commencement of the activity. By booking a tourist product with ECOSUL TURISMO, passengers acknowledge and agree to the terms of this insurance policy and understand that any insurance-related claims must be addressed directly with the insurer.
11. PERSONAL DATA PROTECTION, RIGHTS OF THE CLIENT AND OF ECOSUL TURISMO
The company responsible for the administration of the website www.ecosulturismo.com is duly registered with JUCEB under NIRE/CNPJ No. 29 2 0467397-1 / 35.352.346/0001-33, acting as Data Controller pursuant to the Brazilian General Data Protection Law (Law No. 13,709/2018 – LGPD).
The personal data provided by the CLIENT, including full name, address, email address, telephone number and CPF, are collected and processed lawfully, transparently and appropriately, for specific, legitimate and informed purposes, namely:
I – management, validation and confirmation of the reservation;
II – execution of the nautical tourism service agreement;
III – operational communication before, during and after the charter;
IV – compliance with legal, regulatory, tax and maritime obligations;
V – regular exercise of rights in administrative, judicial or arbitration proceedings;
VI – sending of institutional, informational communications or commercial offers related to the activities of ECOSUL TURISMO, when authorized by the CLIENT or based on legitimate interest, pursuant to the LGPD.
The processing of personal data may be based, as applicable, on the following legal grounds provided in the LGPD: performance of contract, compliance with legal or regulatory obligation, regular exercise of rights, legitimate interest and consent of the data subject, when applicable.
ECOSUL TURISMO may share strictly necessary personal data with third parties acting as data processors, such as payment platforms, reservation management systems, accounting services, maritime authorities and tax authorities, always limiting such sharing to the contractual purpose and observing the requirements of the LGPD.
ECOSUL TURISMO adopts reasonable technical and administrative security measures to protect personal data against unauthorized access and accidental or unlawful situations of destruction, loss, alteration, communication or disclosure.
Personal data shall be retained for the period necessary to fulfill the purposes for which they were collected, as well as to comply with legal and regulatory obligations or for the regular exercise of rights, observing the applicable limitation periods.
Pursuant to the LGPD, the CLIENT may, at any time and upon express request:
I – confirm the existence of processing;
II – access his/her personal data;
III – correct incomplete, inaccurate or outdated data;
IV – request anonymization, blocking or deletion of unnecessary data or data processed in non-compliance with the law;
V – request data portability, when applicable;
VI – revoke previously granted consent, when processing is based on such legal ground;
VII – request information regarding data sharing.
For the exercise of his/her rights or for any request related to the processing of personal data, the CLIENT may contact ECOSUL TURISMO through the official channels indicated in Article 1 of these General Terms and Conditions of Sale.
12. RESPONSIBILITY FOR USE OF THE WEBSITE
ECOSUL TURISMO does not guarantee that the website “ecosulturismo.com” will be free from anomalies, errors or bugs, nor that the website will operate uninterruptedly or without failures, or that it will be compatible with specific hardware or configurations different from those validated by the company.
ECOSUL TURISMO shall in no event be held liable for abnormal functioning attributable to third-party software, whether or not such programs are incorporated into the website or provided together with it.
Under no circumstances may ECOSUL TURISMO be held liable for any type of damage whatsoever arising from the use of, or total or partial inability to use, the website.
The CLIENT declares that he/she is aware of the characteristics and limitations of the Internet, particularly its technical performance, response times for consulting, querying or transferring data and the risks associated with communication security.
13. INTELLECTUAL PROPERTY
ECOSUL TURISMO is the holder of all intellectual property rights relating to the website “ecosulturismo.com” that belong to it or for which it holds the corresponding rights of use. All elements of the website “ecosulturismo.com” are and shall remain the exclusive property of ECOSUL TURISMO. No person is authorized to reproduce, exploit, disseminate or use, for any purpose whatsoever and even partially, elements of the website, whether software-related, visual or audio.
Access to the website does not confer upon the user any right over the intellectual property rights relating to the website, which remain the exclusive property of ECOSUL TURISMO.
14. APPLICABLE LAW AND COMPETENT JURISDICTION
In the event of disagreement or dispute regarding the interpretation, execution or validity of these general conditions, as well as of the tourist products marketed, the Brazilian courts shall have exclusive jurisdiction and Brazilian law shall be the sole applicable law.
Last update : 30 January 2026
